FAQ

Q&A: PLEASE READ BEFORE EMAILING

NOTE ABOUT COVID-19

We do not offer guaranteed shipping times !! 

EXPECT DELAYS - please be patient as shipping companies are still behind due to the pandemic PLEASE NOTE SHIPPING DELAYS ARE 100% OUT OF OUR CONTROL - WE APPRECIATE YOUR UNDERSTANDING AND PATIENCE DURING THIS TIME.  

The Nail Throne FAQ and INFO

 

Q: When will my order be shipped?

A: We do ship packages Monday -Friday unless there is a stat holiday. However, with how busy The Nail Throne is getting, please allow 24-48 hours for orders to be packed and shipped. 

check your junk folders for shipping confirmation 

Q: How long does it take to receive my order?
A: it will highly depend on where you are located here is an estimate these estimates are not guaranteed
Canada post expedited 1-8 Business days 
and UPS standard ground 5+ business days
However: EXPECT LONGER DELAYS DURING COVID 19 THAT ARE OUT OF OUR CONTROL 
 

Q: There is a problem with my order who do I contact?

A: Please only email NAILTHRONE@HOTMAIL.COM with any and all order related questions and provide full name, email or phone number and order # if you have it. Please don't rely on social media for order enquiries as that isn't checked as often as our email and can be missed or forgotten about.

Q: How long until you get „xyz“ back in stock?

A: As soon as possible We will no longer be answering those emails as we have so many different products to get in we cannot offer you any time frames.
If you would like more information on stock you can sign up for email updates on the site or join our facebook group as Sarah posts information in that group that you won't find anywhere else and will sometimes share when new product is on the way. 
(SEARCH: Nail Throne Product Group on Facebook)
 
Q: Do you ship worldwide?
Unfortunately with all the regulations it's no longer possible to ship world wide 
only Canada and USA
 

Q: How can I become a brand ambassador?

A: We aren't looking for more at this time 

Luminary Nail Systems FAQ:

Q: Can Multi-Flex Gel be used for gel manicures or hard gel overlays?

A: Yes, you can apply our gel as thin or as thick as you’d like. It will add strength to any manicure.

Q: Do I have to use primer?

A: No, however if you are doing a soak-off gel manicure we at least recommend you use our primer “Commit” to the tips and free edge of the nail. However, every single client is different, they may need a primer where others won't. If you are using it for an “Enhancement” and would like to “fill” your clients then the answer is yes, 2 coats of “Commit” before application of the gel.

Q: Do I need a base coat?

A: Nope! Our gel is a base and color in one! Other than clarity which is clear

Q: Can I apply gel color on top?

A: Absolutely! Most brands of gel color will work with our system. After curing our Multi-Flex gel you can apply directly on the sticky layer and cure. If you are doing an overlay and would like to finish file your nails, you can add a layer of “Commit” over the filed dry nail before applying color.

Q. What lamps are best with Luminary?

A. from the luminary official site: 

We highly, HIGHLY recommend that you use the Light Elegance Dot lamp. This is the only curing lamp we have tested Luminary with, and the only one that we can recommend you use with confidence. As a nail professional, it is of utmost importance that you use professional products, though they may not be as cheap as what you can find on Amazon. However, if you do not use a professional lamp, this can create many issues including but not limited to allergies caused by improper curing. It is essential not only safety but for your image as a professional that you use a branded, professional quality lamp that has scientifically tested lamp bulbs.

Q: How do I deal with the “Heat Spike”?

A: As with most gel systems your client may experience a bit of a heat spike depending on how thick you layer your gel. Try using an LED light with a dimming feature (1/2 power). That will help tremendously or if you don’t have one, try having your client go in and pull out of the light after  5-10 seconds. Once should be enough but depending on your clients sensitivity level, you may want to repeat the process.

Q: How do I apply your gel?

Recommended application:

1. Prep the natural nail like any enhancement application, remove cuticle, remove the shine and cleans away the dust. 

2. Use our primer “Commit” if you plan on filing down and filling. If you plan on soaking off you can apply “Commit” to the free edge or not at all, your choice. This gel has great adhesion on its own, but each client is individual, so experimentation may have to take place if you do not intend on using primer.

3. Apply a thin layer of Multi-Flex and cure for 30 sec LED 

4. Grab a larger amount and work from cuticle to free edge, floating the gel or do a few thin layers. What's amazing about this gel is there are no rules. Apply as thick or as thin as you'd like.

5. OPTIONAL: Turn your clients hand upside down, let the gel form a perfect arch (moving with a small detail brush if neccessary)

6. Turn your clients hand back over, let the gel settle back down, check your line of light and have them immediatly go into the lamp, 30seconds for a thin layer and 60 seconds for a thicker layer. Work 1 finger at a time.

7. Apply colored gel polish if desired and cure

8. Apply “Empower” top coat, cure 60 sec LED

9. You're finished!

*Side Note* If you feel the need to finish file after your base application you may do so, but before applying gel color or top coat apply a layer of “Commit” first to ensure proper adhesion of the gel polish.

Q: Do you offer any discounts?
A: Occasionally we will, sign up for our email subscription to be notified of new products and discounts.
 
Q: Should I up-charge when I use your product?
A: That’s definitely a personal choice, but we believe the answer is absolutely! You will notice a dramatic difference with our product vs. other gel brands. Multi-Flex gel has numerous benefits that you can sell to your clients:
1. As strong as hard gel so your client can grow their natural nails without any breaks!
2. Lasts twice as long as traditional gel manicure systems.
3.  Since it’s a base and color in one they will have no chipping of gel polish.
     They will love you for using this product on them! Let them try it once for no additional cost and you’ll see them come running back to pay any price you want!
 
Q: Are your products Vegan/Cruelty free?
A: Absolutely!
 
Q: What are the ingredients in Multi-Flex Gel?
A: Ethyl Acetate, Isobornyl Methacrylate, Trimethylolpropane Triacrylate, Bis(2-Methacryloxyethyl)Phosphate, 1-Hydroxycyclohexyl Phenyl Ketone, Acrylate Copolymers, Mix pigments

Q: Polish Bottles vs. Refill Bottles
A: We are asked all the time if the product in the refill is different than the product in the polish bottle. The answer is no! The exact same product is in both, the refill just gives you a ton of gel to put in your empty jar so it's easier to grab a large dollop of gel to build the nail up if you choose. 
 
       
Glitterbels FAQ:
 
Q: Do I need to cap Glitterbels in clear?
A: We recommend capping colored acrylic in clear to create your apex. 

Q: Do I need a clear base/ foundation?
A: No, its personal preference but we find it's much easier for you when the client comes back for a fill to have the clear base to file back down to. 
  
Q: ,,xyz color marbles how do I use it? 
A: This can happen to some solid colors but it’s easily fixed! Just use it quite wet and gently pat every bead until it’s a solid color and than swipe it down the nail and you should be good to go! 
 
Q: What’s the best way to use the base glue when adding Swarovski crystals? 
A: Place a bit of base where you want your crystal than simply place your crystal where you want it. It’s best to work fast and crystal by crystal. We also recommend on putting your crystals on the finished filed nail and than topcoat around them make sure to not get any topcoat on your Swarovski crystals or they’ll lose their shine.
 
Q: What's the best way to work with Glitterbels acrylic system?
A: Glitterbels is a medium to wet system 
 
Q: Can Glitterbels colors be used as a dip system?
A: YES! and Glitterbels will be coming out with all the steps you'll need for that. In the meantime, you may use the steps from whatever system you're using already with Glitterbels colored powders
 
Q: Do you offer any discounts on Glitterbels?
A: Yes, we often provide discount codes to our email cutomers so sign up for our email subscription to be notified of new products and discounts.

-Q: My monomer is only filled to the label? but it didn't spill in transit ??

A: Monomer is filled to the label to prevent spills and leaks in transit, this is confirmed to be the correct amount by the owner of Glitterbels UK 

if however your product opens and spills in package or you ever have any missing or damaged items  please let us know providing your order number and a photo of what's missing or damaged to: nailthrone@hotmail.com